Privacy Policy

At Arc Labs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our IT services, including Full Stack Development, Cloud Computing Solutions, Website and App Development, IT Consulting, Live Streaming, Podcast, and Webinar Solutions.

Information We Collect.

We collect information to provide and improve our IT services for individuals, startups, and small teams. This includes:

  • Personal Information: Name, email address, phone number, billing details, and other information you provide when contacting us, signing up for services, or requesting consultations.
  • Service-Related Data: Information related to your use of our services, such as project details, app usage logs, or webinar participation records.
  • Usage Data: Non-personal data like IP addresses, browser types, device information, and website interaction data collected via cookies or analytics tools.
  • Communication Data: Information from emails, support tickets, or live chat interactions with our team.

We only collect data necessary for delivering our IT services and ensuring a seamless user experience.

How We Use Your Information

We use your information to deliver, maintain, and enhance our IT services. Specific purposes include:

  • Providing and managing services like Full Stack Development, Cloud Computing, and Webinar Solutions.
  • Processing payments and fulfilling contractual obligations.
  • Communicating with you about service updates, project progress, or support inquiries.
  • Improving our website and services through analytics and user feedback.
  • Sending marketing communications (with your consent) about new services or promotions.
  • Ensuring compliance with legal obligations and protecting against fraud.

Your data is used responsibly to enhance your experience with our IT services and solutions.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following cases:

  • Service Providers: With trusted third-party providers (e.g., cloud hosting, payment processors) who assist in delivering our IT services, bound by strict confidentiality agreements.
  • Legal Compliance: When required by law, such as to comply with subpoenas, court orders, or regulatory requirements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice.

We ensure all third parties adhere to data protection standards to safeguard your privacy.

Data Security

We implement robust security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, loss, or misuse. While we strive to ensure data security, no system is completely infallible.

User Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Restriction: Request that we limit the processing of your data.
  • Objection: Object to certain uses of your data, such as for marketing purposes.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at the details provided below. We will respond within the timeframes required by applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized content. You can manage cookie preferences through your browser settings or our cookie consent tool.

Updates to This Policy

This Privacy Policy may be updated to reflect changes in our IT services or legal standards. We’ll notify you through our website if any significant updates are made.

Contact Us

Have questions or need to make a data request? Reach out to us at [[email protected]] We’re here to help — quickly, clearly, and respectfully.